PRIVACY POLICY

Piscines Carignan
Last updated: 2026-02-16

At Piscines Carignan, protecting your personal information is a priority. This Privacy Policy complies with Quebec’s Law 25 and explains how we collect, use, disclose, and safeguard your personal information.

1. Person Responsible for the Protection of Personal Information

In accordance with Law 25, the person responsible for the protection of personal information is:

Piscines Carignan
?? info@piscinescarignan.com
?? 450-589-4136
?? www.piscinescarignan.com

Any request regarding your personal information may be directed to this contact.

2. Personal Information We Collect

We may collect the following personal information:

  • First and last name

  • Email address

  • Phone number

  • Mailing address and postal code

  • Information related to your project (pool, spa, installation, repairs, etc.)

  • Billing information

  • Information voluntarily provided through our online forms

  • Consent for communications (SMS, newsletter)

We only collect personal information necessary for our business operations.

3. Methods of Collection

Personal information may be collected:

  • Through our website forms

  • By telephone

  • In-store

  • By email

  • By text message (SMS)

4. Use of Personal Information

Your personal information may be used to:

  • Respond to quote or information requests

  • Schedule appointments

  • Process orders or payments

  • Provide after-sales service

  • Send reminders (payments, appointments, installations)

  • Send promotions or updates (if consent is given)

  • Improve our services

5. Newsletter and Marketing Communications

If you subscribe to our newsletter or agree to receive promotional communications:

  • You may receive special offers, updates, or promotions

  • You may unsubscribe at any time using the unsubscribe link included in our emails

  • Your consent is recorded in accordance with applicable laws

We do not sell or commercially distribute our contact lists.

6. SMS Consent

If you consent to receive SMS messages, you may receive:

  • Appointment reminders

  • Payment reminders

  • Service-related information

  • Promotions (if accepted)

SMS consent is not shared with third parties or affiliates.

You may opt out at any time by replying STOP to our messages.

7. Sharing of Personal Information

We do not sell or rent your personal information.

Your information may be shared only with:

  • Service providers necessary to our operations (web hosting, payment processing, SMS platforms)

  • Installers or partners directly involved in your project

These third parties are required to protect your information in compliance with applicable laws.

8. Retention of Personal Information

We retain personal information only as long as necessary for the purposes described above or to comply with legal and regulatory obligations.

9. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Unauthorized disclosure

10. Cookies and Similar Technologies

Our website may use cookies to:

  • Improve user experience

  • Analyze website traffic

  • Personalize content

  • Measure advertising performance

Cookies may include:

  • Essential cookies required for website functionality

  • Analytics cookies (e.g., Google Analytics)

  • Advertising cookies

You may configure your browser to refuse cookies; however, some website features may be limited.

11. Your Rights (Law 25)

In accordance with Law 25, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Withdraw your consent

  • Request deletion of your data, where applicable

To exercise these rights, contact us at:

?? info@piscinescarignan.com
?? 450-589-4136

We will respond within the timeframes required by law.

12. Policy Accessibility

This Privacy Policy is available at all times at:

?? https://www.piscinescarignan.com/privacy-policy